Proud of Aon

In the last few hours I've seen the press release and an internal e-mail from Pat Ryan, our chairman and CEO. Though I guess I'm biased, I have to say I'm proud of the way Aon is handling this settlement. (The internal e-mail is more candid and straightforward than the press release, but I'm hesitant to toss that into the blogosphere, for reasons referenced in my previous post.)

We're acknowledging what was done wrong, and expressing regret about it. We're standing firm about what we did not do. We're making reparation for what was done wrong. And we're clearly making a commitment to doing things differently.

In the internal e-mail, we were also reminded that we work in a "great industry." Sometimes it's hard to be enthusiastic about working in insurance, but as Mr. Ryan says, "commerce couldn't exist without insurance." It's our small part in making the world go round. I'll put a link here to one of Joel's writings on that topic once I can find one.

We've taken our hits, but we fix what we can and press on.

Update: We’ve had Roch Smith do some remodeling on backporch.org, with one result being that I can now give you a direct link to the article by Joel that I mentioned: Your Work Matters.